We're here to help you.
CB&S Bank offers multiple ways to connect for support and assistance. You can reach customer service by phone or email, visit one of our physical branch locations during business hours, or use our convenient online contact form for inquiries.
Connecting with CB&S Bank is straightforward, whether you need immediate assistance or have a general inquiry about your accounts. Our dedicated customer service team is available to help with a wide range of banking questions, from account information to transaction details.
For direct support, you can reach our customer service representatives by phone. Our main customer service line is available Monday through Friday from 8:00 AM to 5:00 PM CST. We also provide specific numbers for reporting lost or stolen cards, ensuring you receive timely help when it matters most. For TDD/TTY services, please refer to our accessibility page for the appropriate contact information, aligning with ADA guidelines.
If your inquiry is less urgent, you can also send us an email. Our email support team monitors messages during business hours and aims to respond within one business day. Please remember not to include sensitive information like account numbers or passwords in email communications for your security.
For face-to-face assistance, visiting a CB&S Bank branch allows you to speak directly with our banking professionals. Our staff can help you with account openings, loan applications, notary services, and more. We operate numerous branches across the region, each offering a welcoming environment.
To find the branch nearest you, please use our online branch locator tool. Simply enter your zip code or city, and it will display the closest CB&S Bank locations along with their specific operating hours and available services. Our branches typically operate:
Please note that drive-thru hours may differ slightly from lobby hours at some locations. We recommend checking individual branch pages for the most accurate and up-to-date information before your visit.
For your convenience, CB&S Bank provides an online contact form directly on our website. This form is designed for general inquiries, feedback, or non-urgent questions you may have. Submitting a message through this form ensures your inquiry is routed to the correct department within our bank.
"Our goal is to make connecting with CB&S Bank as easy and efficient as possible for all our customers."
When using the contact form, please provide as much detail as possible about your inquiry, but again, avoid including sensitive account-specific data. We are committed to responding to all form submissions promptly, typically within one to two business days. This method is ideal for questions about our services, website functionality, or general banking information.
| Contact Method | Availability | Purpose | Response Time |
|---|---|---|---|
| Customer Service Phone | Mon-Fri, 8 AM - 5 PM CST | Account inquiries, immediate support | Immediate (during hours) |
| Email Support | Mon-Fri, Business Hours | General questions, non-urgent matters | 1 business day |
| Branch Visit | Lobby hours vary by location | In-person transactions, consultations | Immediate |
| Online Contact Form | 24/7 | General inquiries, feedback | 1-2 business days |
CB&S Bank